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BAA airport retail developments are among the world’s highest rated facilities.
Airport Revenue News Best Concessions Poll 2007
Baltimore/Washington Thurgood Marshall Airport Recognized for Best Overall Concessions Program (medium-sized airport category).
Pittsburgh International Airport Honored with Best Overall Concession Program Design and Airport with the Most Unique Services (medium-sized airport categories).
Conde Nast Traveler 2007 Business Traveler Survey
Pittsburgh International Airport receives highest ranking among U.S. airports for food, shops and amenities.
Airport Councils International-North America (ACI-NA) 2007 Airport Concessions Contest
Obrycki’s Crab House at the AIRMALL® at BWI Thurgood Marshall Airport receives “Honorable Mention” in the category of Best New Food and Beverage Concept in North America.
Pittsburgh International Airport Lands Best Overall Concessions Program, Airport with Best Concession Design (tied with Midway), and Airport with Most Unique Services (midsize airports)
Baltimore/Washington International Thurgood Marshall Airport Lands Best Concessions Design (large airports)
Small Airport Retailer Division:
Best Airport Retail Store Design: Fire & Ice
Best New Specialty Retail Concept: XpresSpa
Best Retail Specialty Brand Operator: Airport Wireless palm
Best Overall Airport Retailer: Airport Wireless palm
Retailer with Highest Regard for Customer Service: CBR Incorporated*
Large Airport Retailer Division:
Best Airport Retail Store Design: L’Occitane
Best New Specialty Retail Concept: Jos. A. Bank
Best Airport News & Gift Operator: The Hudson Group
Retailer with Highest Regard for Customer Service: The Paradies Shops
Best Airport Retailer: The Paradies Shops
Best Retail Specialty Brand Operator: Borders Group, Inc.
(*CBR, Inc. operates toto, Radio Road, Creative Kidstuff and Spirit of the Red Horse)
Baltimore/Washington International Thurgood Marshall Airport Lands the AGC Award
Recognized for implementing excellent safety and loss prevention programs during construction of the new A/B Terminal
Baltimore/Washington International Thurgood Marshall Airport Wins the Merit Award
Recognized in the Retail Development Category for BWI's new A/B Terminal
Pittsburgh International Airport Lands Best Overall Concessions Program (midsize airports); Retailer with the highest regard for Customer Service: The Paradies Shops; Best New Specialty Retail Concept: Palm One Airport Wireless; Best Specialty Retail Brand Operator: Brookstone; Best Airport Retailer: CBR, Inc.*; Best New Specialty Retail Concept: toto; Best Airport Retail Design: Creative Kidsutff (*CBR, Inc. operates toto, Radio Road, Creative Kidstuff and Spirit of the Red Horse)
2004 Global Airport Satisfaction StudySM
Pittsburgh International Airport Rated #1 in the U.S.; #2 worldwide for overall passenger satisfaction (medium-sized airports) (based on responses from more than 9,000 passengers)
Pittsburgh Rated #1 by travel editor Peter Greenberg
“Inside Edition”, May 24, 2004
Pittsburgh Scores Best Overall Concessions Program, Best Concession Management Team
& Best Customer Service
Best Airport Retailers: CBR, Inc.* & The Paradies Shops; Retailers with the highest regard for Customer Service: CBR, Inc.* & The Paradies Shops; Best New Specialty Retail
Concept: toto; Best Specialty Brand Operator: Spirit of the Red Horse; Best Airport F&B
Operator: TGI Friday’s; Best Airport News & Gift Operator: The Paradies Shops (*CBR, Inc. operates Toto, Radio Road, Creative Kidstuff and Spirit of the Red Horse)
2003 Global Airport Satisfaction StudySM
Pittsburgh International Airport Rated #1 in the U.S.; #3 in the world for overall passenger satisfaction (medium-size airports)
(based on more than 12,000 responses; 61 major airports)
Pittsburgh International scores #1 in the U.S.; #3 in the world for shops/amenities and comfort/ambience; #5 overall (based on a survey of 29,320 subscribers)
Boston–Logan International Airport Terminal E 2nd place winner for “Best Food & Beverage Program” - large airports category
AIRMALL® Lands 1st for Best Overall Concessions Program
Best Retailers*: The Paradies Shops, CBR, Inc.; Retailers* with Highest Regard for Customer Service: The Paradies Shops, CBR, Inc.; Best Retail Specialty Brand Operators: Brookstone, Johnston & Murphy; Best Food/Beverage Brand Operator: Auntie Anne’s; Best New Food & Beverage Concept: Seattle’s Best (*CBR, Inc. operates Bow Wow Meow, Creative Kidstuff, Radio Road, Spirit of the Red Horse and toto; The Paradies Shops are Brooks Brothers, Paradies CNBC, PGA Tour Shop, Sue Venir and Travel Marts.)
2002 Global Airport Satisfaction StudySM
Pittsburgh International Airport Rates #2 for Eateries, #3 for Retail, and #4 Overall for
mid-size airports (10,250 airport evaluations of 46 major airports worldwide)
AIRMALL® Retailers Rate Best in Annual Poll
Best New Specialty Retail Concept: Creative Kidstuff; Highest Regard for Customer Service: Paradies Shops; CBR, Inc.*; TGI Fridays; Best Airport Retail Store Design: PGA Tour Shops; Spirit of the Red Horse; Best Specialty Retail Brand Operator: Discovery Channel Store; McDonald’s; Best Airport Retailer: The Paradies Shops; CBR Inc.* (*CBR, Inc. operates Bow Wow Meow, Creative Kidstuff and Spirit of the Red Horse)
2001 North American Airport Passenger Satisfaction StudySM
Pittsburgh International Airport Rates #1 for Retail, #2 for Eateries, and #3 Overall for mid-size airports (responses from 12,875 travelers)
Pittsburgh International ranks #1 in the U.S. for food/shops/amenities and comfort/ambience; #2 overall for domestic airports (based on a survey of 29,320 subscribers)
AIRMALL® Retailers Score Big in Annual Poll
Airport with the Best Program Design; Airport with Most Innovative Services;
Best New Specialty Retail Concept: Creative Kidstuff (CBR, Inc.*); Retailer with Highest Regard for Customer Service: CBR, Inc.*; Best Airport Retail Store Design: PGA Tour Shops; Best Airport Retailers: The Paradies Shops; CBR, Inc. (*CBR, Inc. operates Bow Wow Meow, Creative Kidstuff and Spirit of the Red Horse)
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