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Not only does BAA USA bring a superior developer model to your airport with the AIRMALL program, but it also delivers a well designed support program with its own set of operational advantages.
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Disadvantaged Business Enterprises
BAA is a strong supporter of DBE efforts and has historically been a leading developer in DBE leasing and contracting.
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Quality Service Monitor (QSM)
Tenant quality and customer satisfaction are crucial to success. BAA uses QSM as a tool to constantly monitor and maintain the highest levels of customer satisfaction. It's a proprietary process, unparalleled in the industry.
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Incentive-Based Programs
Linked to QSM reports, BAA rewards high-performing shops with monetary incentives that are shared among the employees of the winning tenants. Employees earn customer service awards for exceptional performance.
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Tenant Mentoring
To help ensure the highest performance across all airport shops, BAA provides tenant mentoring on topics such as sales, merchandise and operations practices, and customer satisfaction as well as guidance on specific problems that may arise during operations.
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Storage & Deliveries
Off-site storage and delivery to secure airport shops can be a challenge. BAA understands the nature of retail and the requirements of airport security and works closely with the tenants to provide solutions that work for all concerned.
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